To return any faulty, damaged, unwanted or incorrect product within 7 days of product delivery please fill in the form above and within 48-72 working hrs your return and refund/exchange status will be updated.
The above form deals with three categories of return:
a) The return of unwanted items (this means the product is in a resalable condition but you no longer want it);
b) To inform us that part of your order was not delivered or it was received damaged. If you have received damaged product please report the issue within 24hrs from delivery with clear photos
c) Or, to return/exchange faulty items.
Unwanted items returned for refund must be received by us in a re-saleable condition – the product’s outer gift box must not be damaged or marked; it must not have been used; and it should be complete with the accessories and/or free gifts received with the product and in its original packaging.
If you have received damaged product please report the issue within 24hrs of delivery at our email id email@example.com with photos and order ID
For service issues after 7 days of product delivery please always write to us at our customer care email : firstname.lastname@example.org